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IRoossien
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App does not connect to Sprocket

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HP Sprocket 100
Android 8.0 - 8.1 Oreo

The app doesnt connect with sprocket. Ive tried several phones. The sprocket is on, Bluetooth is on (phone). But when I want to print a photo he keeps 'sending' to the sprocket. Looks likes there is no connection but my phone does find the sprocket
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Flower_Bud
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@IRoossien

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, sprocket app does not connect to the sprocket, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

 

Let's uninstall Sprocket app and reinstall the updated version of the app from the store. 

 

Also, update Firmware

  1. Open the HP sprocket app.

  2. Tap the Menu icon , tap sprocket, and then tap Printers.

    The Sprocket information screen displays.

  3. Look for a Sprocket firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.

Once completed, try printing from the app. 

Let me know how this goes,

Cheers!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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Flower_Bud
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Message 2 of 6
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@IRoossien

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, sprocket app does not connect to the sprocket, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

 

Let's uninstall Sprocket app and reinstall the updated version of the app from the store. 

 

Also, update Firmware

  1. Open the HP sprocket app.

  2. Tap the Menu icon , tap sprocket, and then tap Printers.

    The Sprocket information screen displays.

  3. Look for a Sprocket firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.

Once completed, try printing from the app. 

Let me know how this goes,

Cheers!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

View solution in original post

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IRoossien
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The sprocket is new. Never been used
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Flower_Bud
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@IRoossien

 

Thanks for responding,

It's great to have you back,

 

Please try the steps to resolve the issue 🙂 and keep me posted!

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IRoossien
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It works! Thx!
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Flower_Bud
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@IRoossien

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂

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