Battery died during firm ware upgrade

[janellyma]

Hi please help.

I just bought an HP Sprocket 200. I was printing great pictures and got notified that an upgrade is available. I clicked ok but didn’t realize that the battery was about to die. The printer shut off in the middle of the upgrade. When i got it back on, i had to reset it for it to connect to my phone again. After i successfully connected it, the print outs now have a blue tint on it and there are a lot of lines on the photo now 😞

Is there a way to reinstall the firmware update? 
please help. 

[Jay_G24]

Hi @janellyma,

I'd like ot help!

Try the below suggestions:-

Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Under the Status section, locate Battery.

   • If the battery charge is 25% or higher, continue with these steps.

   • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

6. In Printer Settings, look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

Send a print job. If the print quality is still unacceptable, continue to the next step.

Clean the Sprocket paper path rollers

Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently loaded in the Sprocket to clean the paper path rollers.

NOTE: 

To avoid print quality issues, do not use a colored card from a different pack of photo paper.

1. Remove the Paper Cover, and then remove any photo paper from the input tray.

2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

4. Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.

   If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.

If the print quality is still unacceptable, continue to the next step.

 Other things to try

The following tips might help improve print quality.

• Make sure the lighting is sufficient to clearly see the subject of your photo. Use the flash on your mobile device to improve the photo quality.

• Use the HP sprocket app Autofix feature. On the print preview screen, tap Edit or the Edit icon , and then tap the Autofix wand  or . The app adjusts the photo automatically. Tap the Checkmark  to save the changes, and then tap the Print icon .

• Use the HP sprocket app to adjust photo contrast and brightness. On the print preview screen, tap Edit or the Edit icon , and then tap the Adjustments icon . Adjust the brightness and contrast, tap the Checkmark  to save any changes, and then tap the Print icon .

• Allow the Sprocket a few minutes to cool down between print jobs.

  When the Sprocket becomes too warm, a cooling down message might display on the HP sprocket app. Allow the Sprocket to cool, and then tap OK to clear the message.

• Store the photo paper in a cool, dry place and avoid contact with water. If water spills on the photo paper, wipe it away as soon as possible to prevent damaging the photo paper.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[janellyma]

Would you know when HP will release a firmware upgrade for the sprocket 200 again? There’s no firmware upgrade option showing on my app. 

The paper path rollers are clean since it was just opened from the box. I am also using HP Zink papers. 

[Jay_G24]

Try a reset on the sprocket and then try the firmware update.

Follow the below instructions:-

1. Make sure the printer is on.

2. Remove the paper cover.

   

3. Locate the Reset button.

   

4. With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.

   The printer resets and turns off.

5. Replace the paper cover, and then turn on the printer.

Let me know if this helps!

[janellyma]

I already did a hard reset before. All my settings got erased. Even the name I had set for the printer, but the print outs are still damaged. No new update is also showing up in the app. 

Should I bring the printer to a service center? 

[Jay_G24]

Seems like a hardware issue.

I’d recommend you contact HP Phone Support in your region further for assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!