Battery died

[shendrix05]

I can’t get my sprocket to turn on or print I’ve had it for one year and only used it twice it’s out of warranty what do I do?  Has anyone had this issue before? How could the battery have died with two uses? 

[A_Gayathri]

Hi @shendrix05,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[shendrix05]

• I have used my sprocket a total of two times in a little over a year and a half of the time I’ve had it I charged it twice and have printed about maybe 5 pictures total I went to turn it on the other day and the battery flashed and then won’t turn on after left on the charger for a while. I can’t get it to work or connect to my app it’s telling me battery died. Here’s a picture of my sprocket info. 

   

   

[A_Gayathri]

Hi @shendrix05 ,

Thank you foe your reply 

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Sprocket 200 printer battery fail after such minimal use. Here’s a step-by-step approach to try and resolve the issue:

1. Check the Charger and Cable

• Ensure the charging cable and adapter you're using are working properly. Test them with another device or use a different, compatible charger and cable.
• Avoid using low-power USB ports, like those on a computer; use a wall charger instead.

2. Perform a Hard Reset

• With the printer plugged into power, hold the Power Button for about 7 seconds to force a reset.
• Release the button, and then try turning it on again.

3. Inspect the Charging Port

• Check for any dust, debris, or damage inside the USB charging port.
• If it’s dirty, gently clean it using a toothpick or compressed air.

4. Try a Longer Charging Period

• Leave the printer plugged in for at least 2-3 hours, even if the charging indicator light doesn’t come on.
• After charging, unplug it, wait 5 minutes, and then try turning it on.

5. Firmware Update (If Possible)

• If the printer can turn on temporarily, connect it to your HP Sprocket app.
• Check if a firmware update is available and install it to ensure the printer’s battery management software is up-to-date.

Why Might the Battery Have Failed?

• Lithium-ion batteries degrade over time, especially if left unused for extended periods without occasional charging.
• Storing the printer in extreme temperatures or leaving it discharged for long periods can also affect battery life.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!