i JUST GOT MY FIRST SPROCKET AND AFTER i TRIED SETTING IT UP on my iphone i STUMMBLED UPON ONE REALLY FRUSTRATING ISSUE. eVERY TIME i'M TRYING TO ACCESS MY CAMERA ROLL THROUGH THE SPROCKET APP, IT KEEPS TELLING ME THIS "photo access restricted. photo access is restricted on this device. Please check your settings". Which I do check and it looks all good to me. What am I missing??
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I see that you are having issues while using the HP Sprocket app. I downloaded and installed the app myself and I am able to access my whole gallery through the app.
If you are having issues, uninstall the app completely and then download and install the app. Once installed the app will request permission to access your pic, make sure to give all the permissions. That should help you access the phone gallery.
I understand the Sprocket App does not have permission to access the camera roll. There is a pop-up that appears the first time you launch the app requesting access to the camera roll. It must have been denied. Don't worry the setting can be changed.
Go to Settings and scroll to the bottom until you find Sprocket and tap on it. You might have to scroll down for awhile. There is a choice under Sprocket settings for Photos make sure it is set to read and write. It will have a checkmark when selected. Make sure the Camera and Save Camera Photos button show as green. Green means they are enabled. If not green tap on the toggle button and it will then have access.
I am an HP Employee Regards, StretchMusic
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