cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Bes81
New member
2 1 0 0
Message 1 of 3
298
Flag Post

Can’t connect to sprocket

HP Recommended
Sprocket

I have a sprocket. It connected fine to my iPhone 8. I got a new iPhone 11 and now it won’t connect to the Bluetooth. I tried deleting the app and reinstalling it, but now I can’t get past the initial setup page where it tries to connect to the phone. I can not figure it out. 
When I go into the phone Bluetooth settings, it either doesn’t show up as an option, or, when it occasionally does, says it couldn’t connect and to make sure the sprocket is turned on. Which it is.  Help!

Tags (1)
2 REPLIES 2
Rkrousti
New member
1 1 0 0
Message 2 of 3
Flag Post
HP Recommended

I have the same issue!

Was this reply helpful? Yes No
Bes81
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I figured it out. The sprocket can only connect to one phone at a time. I made my old phone “forget this device” and then it worked on my new phone with no problem. 👍🏻

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation