cancel
Showing results for 
Search instead for 
Did you mean: 
crafter25
Level 1
6 5 0 3
Message 1 of 3
665
Flag Post

Can't pair my HP Sprocket with my iPhone 7 plus

HP Recommended
iOS 12 - 12.0.1

Hello, I've tried to pair my HP Sprocket to my iPhone 7 plus but the printer doesn't even show up in the wifi.  I've done a hard reboot of my phone and also reset my HP Sprocket.  I'm not sure what else to do?  

0 Kudos
2 REPLIES 2
ShlomiL
Level 17
Level 17
31,870 31,581 5,432 12,722
Message 2 of 3
Flag Post
HP Recommended

Hi,

HP Sprocket printers use Bluetooth and should not be listed under your Wi-Fi networks list.

 

Follow below steps to set up the printer and pair it through the HP Sprocket app:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05243304

 

If you experience further issues follow below steps:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
crafter25
Author
Level 1
6 5 0 3
Message 3 of 3
Flag Post
HP Recommended

I apologize, I meant bluetooth, not wifi.  My iphone doesn't even detect the presence of the sprocket in the bluetooth list.  I did manage to pair it with my ipad, but my iphone 7 doesn't even detect it.  What can be the issue?  I've tried everything suggested in my search on this help board.  So suggesting the normal things have not worked.  I have a $ 100 dollar photo printer that is practically useless.  

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation