Can't pair my HP Sprocket with my iPhone 7 plus

[crafter25]

Hello, I've tried to pair my HP Sprocket to my iPhone 7 plus but the printer doesn't even show up in the wifi.  I've done a hard reboot of my phone and also reset my HP Sprocket.  I'm not sure what else to do?  

[ShlomiL]

Hi,

HP Sprocket printers use Bluetooth and should not be listed under your Wi-Fi networks list.

Follow below steps to set up the printer and pair it through the HP Sprocket app:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05243304

If you experience further issues follow below steps:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

Shlomi

[crafter25]

I apologize, I meant bluetooth, not wifi.  My iphone doesn't even detect the presence of the sprocket in the bluetooth list.  I did manage to pair it with my ipad, but my iphone 7 doesn't even detect it.  What can be the issue?  I've tried everything suggested in my search on this help board.  So suggesting the normal things have not worked.  I have a $ 100 dollar photo printer that is practically useless.