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crafter25
Level 1
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Message 1 of 3
1,138
Flag Post

Can't pair my HP Sprocket with my iPhone 7 plus

‎05-17-2019 05:39 PM

HP Recommended
Operating System: iOS 12 - 12.0.1

Hello, I've tried to pair my HP Sprocket to my iPhone 7 plus but the printer doesn't even show up in the wifi.  I've done a hard reboot of my phone and also reset my HP Sprocket.  I'm not sure what else to do?  

2 REPLIES 2
ShlomiL
Level 17
Level 17
34,092 15,318 5,716 13,659
Message 2 of 3
Flag Post

‎05-18-2019 04:35 AM

HP Recommended

Hi,

HP Sprocket printers use Bluetooth and should not be listed under your Wi-Fi networks list.

 

Follow below steps to set up the printer and pair it through the HP Sprocket app:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05243304

 

If you experience further issues follow below steps:

https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

 

Shlomi



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crafter25
Author
Level 1
6 5 0 3
Message 3 of 3
Flag Post

‎05-18-2019 07:51 PM

HP Recommended

I apologize, I meant bluetooth, not wifi.  My iphone doesn't even detect the presence of the sprocket in the bluetooth list.  I did manage to pair it with my ipad, but my iphone 7 doesn't even detect it.  What can be the issue?  I've tried everything suggested in my search on this help board.  So suggesting the normal things have not worked.  I have a $ 100 dollar photo printer that is practically useless.  

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