Collages saving weird from HP Sprocket app

[plue17]

Recently saving the photos leaves a large white border around each photo instead of having no white space between. This didn’t happen the first month of using the app and I haven’t changed anything about how I use it. Does anyone know how to fix it?

[Kuroi_Kenshi]

Hi @plue17,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding sprocket!  

We're thrilled to have the opportunity to assist you and provide a solution.

Check App Settings:

Open the HP Sprocket app and navigate to Settings.

Look for any options related to borders or margins and disable them if they're enabled.

Update the App:

Make sure your HP Sprocket app is updated to the latest version from the Google Play Store or Apple App Store.

Clear App Cache (Android Only):

Go to Settings > Apps > HP Sprocket > Storage & Cache > Clear Cache.

Restart the app and try saving the collage again.

Reinstall the App:

Uninstall the HP Sprocket app and then reinstall it. This can help reset any settings causing the issue.

Check Image Export Settings:

When saving the collage, look for options to adjust margins or spacing before exporting.

If the white border still won't budge, Let me know for more help!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,