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Susanah21
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Message 1 of 6
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Expired Product

HP Recommended
Sprocket Photo Printer
iOS

I have the Sprocket Photo Printer (not the Plus) and cannot get it to print my photos. It connects to my iPhone 11, but does not print. 
The website says that the product and the warranty has expired. Am I supposed to just throw my printer and it’s accessories in the trash? 
How can I keep using it?

5 REPLIES 5
KrazyToad
HP Support Agent
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Message 2 of 6
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@Susanah21

 

Welcome to HP Support Community


I would like to help

 

Is your iPhone detecting the Sprocket?

 

You can refer to the Troubleshooting steps on Page 13 in the User Guide: http://h10032.www1.hp.com/ctg/Manual/c05280005


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Susanah21
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Message 3 of 6
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Hello, I have done everything on the trouble shooting page with no success. My iPhone connects to the printer. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 4 of 6
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Have you updated the Sprocket Firmware and done the Reset?

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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Susanah21
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Message 5 of 6
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I have done those things with no success. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 6 of 6
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As suggest you need to contact HP Support in your region for service options

 

Thank you

KrazyToad
I Am An HP Employee

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