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Mommalion713
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Message 1 of 5
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Firmware won't upgrade

HP Recommended
Sprocket
iOS

So my sprocket firmware upgrade says it is sending to my sprocket.  The sprocker's little white light is flashing.  But it will sit like this for an hour and won't upgrade. 😞

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A4Apollo
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Message 2 of 5
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Hi! @Mommalion713, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand you have issues updating the firmware on your sprocket printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Try the steps recommended below.

 

Please try few steps recommended below.

 

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

 

If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.

 

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

 

Refer this article to know more information about using sprocket printer.

 

Let me know if this helps!

Have a pleasant day ahead! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

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A4Apollo
I am an HP Employee

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megan7902
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Hello @mrRobot, I have the same issue as @mommalion713, I have tried all your suggestions and nothing works. I bought this for my vacation and now it doesn't work. Can you please provide a phone number or something that I can call to talk to a real person? I need this resolved asap.

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Sender_XYZ
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Unfortunately, sprocket doesn't function wih iOS 11.2 (currently the lates version). Problem is known, but no fix day estimation has been given.

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Bob_Headrick
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The fix for iOS 11.2 is now available, see the post here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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