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HP Administrator
HP Administrator
Debbie_L
Posts: 595
Member Since: ‎03-02-2015
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Unable to print from sprocket after iOS 11.2 update

‎12-08-2017 12:53 PM

Product Name: sprocket

After updating my iPhone to iOS 11.2, I haven’t been able to print from my sprocket.  How do I resolve this?

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
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Re: Unable to print from sprocket after iOS 11.2 update

12-08-2017 12:56 PM

Hey @Debbie_L,

 

The latest iOS update resulted in a connectivity issue.  Fortunately, this issue has been addressed and you can take the following steps to resolve it:

 

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

 

Bill

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HP Administrator
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Bill_F
Posts: 1,949
Member Since: ‎12-02-2014
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Re: Unable to print from sprocket after iOS 11.2 update

[ Edited ]

‎12-08-2017 12:56 PM - last edited on ‎12-08-2017 10:41 PM by HP Administrator

Hey @Debbie_L,

 

The latest iOS update resulted in a connectivity issue.  Fortunately, this issue has been addressed and you can take the following steps to resolve it:

 

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

 

Bill

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
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