Having trouble signing in? Try this!
Search the Community
turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
or Post new question
Post new question
Question
Reply
 
HP Administrator
HP Administrator
Debbie_L
Posts: 612
Member Since: ‎03-02-2015
Message 1 of 2 (9,266 Views)
Report Inappropriate Content
Accepted Solution

Unable to print from sprocket after iOS 11.2 update

‎12-08-2017 12:53 PM

Product Name: sprocket

After updating my iPhone to iOS 11.2, I haven’t been able to print from my sprocket.  How do I resolve this?

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
0 Kudos
Accepted Solution

Re: Unable to print from sprocket after iOS 11.2 update

12-08-2017 12:56 PM

Hey @Debbie_L,

 

The latest iOS update resulted in a connectivity issue.  Fortunately, this issue has been addressed and you can take the following steps to resolve it:

 

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

 

Bill

View solution in context
0 Kudos
0 Kudos
Highlighted
HP Administrator
HP Administrator
Bill_F
Posts: 2,055
Member Since: ‎12-02-2014
Message 2 of 2 (9,259 Views)
Report Inappropriate Content

Re: Unable to print from sprocket after iOS 11.2 update

[ Edited ]

‎12-08-2017 12:56 PM - last edited on ‎12-08-2017 10:41 PM by HP Administrator

Hey @Debbie_L,

 

The latest iOS update resulted in a connectivity issue.  Fortunately, this issue has been addressed and you can take the following steps to resolve it:

 

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

 

Bill

I am an HP employee
Looking for drivers? Click here
HP Print and Scan Doctor
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation