-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- Printers
- Sprocket
- Re: Unable to print from sprocket after iOS 11.2 update

Create an account on the HP Community to personalize your profile and ask a question
12-08-2017 12:53 PM
After updating my iPhone to iOS 11.2, I haven’t been able to print from my sprocket. How do I resolve this?
Solved! Go to Solution.
Accepted Solutions
12-08-2017
12:56 PM
- last edited on
12-08-2017
10:41 PM
by
Debbie_L
Hey @Debbie_L,
The latest iOS update resulted in a connectivity issue. Fortunately, this issue has been addressed and you can take the following steps to resolve it:
- Update your Sprocket iOS app to version 2.03.1 or later
- Charge your sprocket battery to at least 50%
- Power off your sprocket printer
- In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
- Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
- Power on your sprocket printer
- Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
- Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.
Bill
12-08-2017
12:56 PM
- last edited on
12-08-2017
10:41 PM
by
Debbie_L
Hey @Debbie_L,
The latest iOS update resulted in a connectivity issue. Fortunately, this issue has been addressed and you can take the following steps to resolve it:
- Update your Sprocket iOS app to version 2.03.1 or later
- Charge your sprocket battery to at least 50%
- Power off your sprocket printer
- In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
- Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
- Power on your sprocket printer
- Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
- Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.
Bill
Didn't find what you were looking for? Ask the community