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‎12-08-2017 12:53 PM

HP Recommended
Product: sprocket

After updating my iPhone to iOS 11.2, I haven’t been able to print from my sprocket.  How do I resolve this?

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
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‎12-08-2017 12:56 PM - last edited on ‎12-08-2017 10:41 PM by Retired

HP Recommended

Hey @Debbie_L,

 

The latest iOS update resulted in a connectivity issue.  Fortunately, this issue has been addressed and you can take the following steps to resolve it:

 

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

 

Bill

I am an HP employee

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‎12-08-2017 12:56 PM - last edited on ‎12-08-2017 10:41 PM by Retired

HP Recommended

Hey @Debbie_L,

 

The latest iOS update resulted in a connectivity issue.  Fortunately, this issue has been addressed and you can take the following steps to resolve it:

 

  1. Update your Sprocket iOS app to version 2.03.1 or later
  2. Charge your sprocket battery to at least 50%
  3. Power off your sprocket printer
  4. In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
  5. Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
  6. Power on your sprocket printer
  7. Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth).
  8. Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

 

Bill

I am an HP employee
Tags (1)
Was this reply helpful? Yes No
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