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‎01-01-2019 06:25 PM - edited ‎01-02-2019 02:59 PM

HP Recommended

I got my sprocket this Christmas i tried charging it and it wont charge it dosent turn on at all when i try to charge it the lights flash green and red i tried the reset and it dosent work need help .

3 people had the same question
2 REPLIES 2

‎01-02-2019 03:54 PM

HP Recommended

@Nani8,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that the sprocket is not charging.

 

I'll be glad to help you 🙂

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05938618

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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‎08-31-2019 07:58 PM

HP Recommended

Mine is doing the same thing how did you fix yours reset doesn’t work either 

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