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AshleyFromBklyn
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HP SPROCKET 2-IN-1 Camera/Printer FALSE ERROR MESSAGE

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HP SPROCKET 2-IN-1

Good Day:

 

I am reaching out about my HP Sprocket 2-in-1 camera/printer. I received this as a gift and it worked great for a day. Now I have a red blinking light and an error message telling me the cover is off. I have tried taking the cover off and on numerous times and reset the device as well. I stil get the same error message. Can someone please help? Thanks!

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asmita6658
HP Support Agent
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@AshleyFromBklyn

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the sprocket cover.

 

Don't worry, I'm here to help. 

 

Let's try updating the firmware -

 

Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 50% or higher before a firmware update.

 

Also, try a printer reset - 

 

On the printer, locate the pin-hole under the Paper Cover, insert a straight pin into the hole to press the
reset button until the printer turns off. Restart the printer.


Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

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DC34
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I had the same error message and the above mentioned steps did not work.  I am still getting an error message that the paper cover is not on.

 

my firmware version is v1.08.24.06 and I’ve done the hard reset several times now.

 

thanks!

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asmita6658
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Message 4 of 7
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@DC34

 

Welcome to the HP Support Community. Appreciate you trying the steps. As the steps did not resolve the issue, it would confirm a hardware problem. I have sent you a Private Message with the detailed information regarding the service options.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know if you have any other questions.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution".

 

Have a great day:)

Asmita
I am an HP Employee

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AshleyFromBklyn
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 i have checked my messages and have not received a message from you as of yet.

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AshleyFromBklyn
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There is no firmware update and resetting the printer did not work. I have tried it numerous times


@asmita6658 wrote:

@AshleyFromBklyn

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the sprocket cover.

 

Don't worry, I'm here to help. 

 

Let's try updating the firmware -

 

Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 50% or higher before a firmware update.

 

Also, try a printer reset - 

 

On the printer, locate the pin-hole under the Paper Cover, insert a straight pin into the hole to press the
reset button until the printer turns off. Restart the printer.


Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂


 

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KrazyToad
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@AshleyFromBklyn

 

It looks like you were interacting with @asmita6658, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

I have sent you the private message once again. 

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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