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01-03-2019 12:15 AM
I purchased a sprocket 200 for my better half for christmas. that was fine, she opened it, and we were able to connect her iphone8 with ease, print about 20 photos and then power down and go to bed.
ever since then i have spent hours upon hours trying to get the phone to connect for a 2nd time, i have deleted apps off my phone, updated the phone settings, done factory resets on the sprocket, tried to connect to a 2nd phone etc etc, the sprocket is just not "discoverable" in any way on any of my bluetooth devices...
i have a feeling i have purchased a piece of junk, can anyone help me before i throw the stupid thing out my window?
01-03-2019 08:10 PM
I have cheched both our iphones, which are both running the latest operating system 12.1.2
Ican not log into the sprocket from the app to check if it needs an update, is there any way of plugging it into my computer to see if it can be updated?
i reallw was excited about this item when i purchased it, being able to print out photos of our loved ones seemed such a great idea... seems as though i should of done my research as other manufacturers do it better and easier!
01-04-2019 06:11 AM - edited 01-04-2019 06:12 AM
A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
Removing the HP Sprocket entry from the Bluetooth paired devices, resetting HP Sprocket and adding a new printer using HP Sprocket app may resolve the issue. Let's try these steps:
1.) On your iPhone, open Settings.
2.) Touch Bluetooth, below My devices, tap on the little “i” icon on the HP Sprocket device..
3.) Select Forget this Device, confirm by touching Forget Device.
4.) Turn off iPhone
5.) Reset HP Sprocket, refer to step 4 from this document.
6.) Turn on HP iPhone.
7.) Open the HP sprocket app.
8.) Tap the Menu icon , tap sprocket, and then tap Manage Printers.
9.) Tap Add New Printer, and then tap the name of your Sprocket
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-05-2019 11:42 PM
Hi Senan6806, yes i have done and tried all that, it only ever connected to my girlfriends phone, which i removed it from as per the user manual instructions as soon as we couldnt reconnect again, followed everything step by step, and the unit was completly undiscoverable to any bluetooth device!
i tried using the following to find the printer
ipad air 2
my asus laptop
several different samsung phones
several different android phones, including the tech guy's instore at JB HIFI in australia
it just simply was undiscoverable to anything we tried to find it with!
but on the plus side i managed to fix it!!
I returned the piece of crap HP Sprocket 200, for a full refund, and UPGRADED to a Lifeprint!
Lost all faith in HP now, and i used to only buy HP for my printing needs, wont be making that mistake again!
01-06-2019 05:31 PM - edited 01-06-2019 05:32 PM
Thanks for the reply.
I appreciate your time and effort.
I see that you were interacting with @SBibby. I'd like to help.
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
I am an HP Employee