HP SPROCKET 200 won’t turn on or hard reset

[AlexxArcher]

My sprocket won’t turn on. When plugged in, the red LED appears and stays on. I have left it to charge for hours but it still won’t turn on. I checked the forums and the instructions and attempted both the software and hardware resets and neither has worked. Can not get anything other than red LED and that only appears through charging cable.

[TEJ1602]

@AlexxArcher, Welcome to HP Support Community!

Reset the printer-

Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

If the issue persists, I am afraid it could be a hardware failure. You can try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - select your preferred option

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Barrellmonkey80]

I have exactly the same problem - have tried to reset but doesn’t work. So disappointing - I’ve literally only used it to print one picture before this happened.

[AlexxArcher]

In the end, I contacted the customer service team and they simply sent a replacement out with no questions. Haven’t had any problems with the new one. I definitely suggest getting in touch with them. 🙂

[AlexxArcher]

I tried this however it did not work as the sprocket was faulty. I contacted the customer service team and they replaced it straight away. I had great customer service.