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04-09-2019 11:37 AM
My sprocket won’t turn on. When plugged in, the red LED appears and stays on. I have left it to charge for hours but it still won’t turn on. I checked the forums and the instructions and attempted both the software and hardware resets and neither has worked. Can not get anything other than red LED and that only appears through charging cable.
04-10-2019 11:20 AM
@AlexxArcher, Welcome to HP Support Community!
Reset the printer-
Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.
If the issue persists, I am afraid it could be a hardware failure. You can try our other support options.
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