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I tried to print and paper is just coming out with no image and it won't stop. I tried to hold the button in and turn it off but it won't do anything.

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Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂


As I understand, HP Sprocket does not turn off. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:


When was the last time it worked fine?

Are you able to print?

Do you get any error message?

Have you tried any troubleshooting steps? 


I have few troubleshooting steps to resolve the issue: 

If the printer does not print when you send a print job or turn on when you press the power button, reset the printer with a straight pin to clear any errors.

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure: Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

Keep me posted,

Have a great day 🙂


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hi i’ve read your forum as my sprocket won’t print or turn off. however i don’t have the reset hole as i have a different version of sprocket.?

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Welcome to HP support community.


Provide the complete printer model number or the product number for further assistance.



I am an HP Employee

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