Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I tried to print and paper is just coming out with no image and it won't stop. I tried to hold the button in and turn it off but it won't do anything.
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, HP Sprocket does not turn off.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
When was the last time it worked fine?
Are you able to print?
Do you get any error message?
Have you tried any troubleshooting steps?
I have few troubleshooting steps to resolve the issue:
If the printer does not print when you send a print job or turn on when you press the power button, reset the printer with a straight pin to clear any errors.
Turn on the printer.
Locate the reset button near the charging port.
Figure: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.
Make sure the printer is charged 50% or more.
Make sure the printer is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Printers, and then tap your printer in the list.
The printer information screen displays.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the printer firmware is up-to-date.
Keep me posted,
Have a great day 🙂
hi i’ve read your forum as my sprocket won’t print or turn off. however i don’t have the reset hole as i have a different version of sprocket.?
Welcome to HP support community.
Provide the complete printer model number or the product number for further assistance.
Sandytechy20 I am an HP Employee
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