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‎03-06-2020 09:34 PM

HP Recommended
Product: HP Sprocket

My photos are always printed with a green hue.

- My photos are original/unedited

- Reveal is turned off

- I recalibrated the printer with the smartsheet

- I updated the firmware

- I use HP sprocket zink paper

All my photos have a green tint to them. However, sometimes, the edits I add from the HP sprocket app print out accurately. For example, my photo would be printed with a green hue, but the pink text I added from the app would print out pink.

This is frustrating as my warranty ended and my printer doesn't print out color-accurate photos.

6 people had the same question
1 REPLY 1

‎03-10-2020 07:29 AM

HP Recommended

@coldpotato, Welcome to HP Support Community!

 

If you have already performed the steps from the document Improving Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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