HP Sprocket Not Connecting

[Sarah_Isabella]

I have had my HP sprocket for quite some time and it always worked perfectly. However, in the past month, the sprocket has stopped connecting to the app. It shows up in Bluetooth and the app asks to communicate with the sprocket, yet when I open the app my printer does not show up. I've tried everything that's been listed on the support page. I've updated my iPhone regularly and reset the sprocket. I've gone onto the Virtual Customer Support, and to no avail, nothing ever works. I've scoured this community and I haven't found any tips or assistance regarding why this is happening but it seems to happen frequently amongst other HP sprocket users.  

I've always loved my sprocket and it's disappointing that it isn't working.

[Jay_G24]

Hi @Sarah_Isabella,

I'd like to help!

Please try and uninstall and reinstall the sprocket app.

Confirm mobile device settings

Make sure your mobile device settings allow a connection with your Sprocket.

1. Turn on the Sprocket.

2. On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

3. Check the settings on your Android or iOS device.

   • Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.

     NOTE: 

     You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket.

     

   • iOS devices: Previously paired Bluetooth accessories such as Apple AirPods might interfere with the initial discovery of the Sprocket. Unpair the accessory from the Bluetooth menu of your device before initial pairing with your Sprocket. The accessory can then be paired again after the Sprocket is connected.

4. On your mobile device, open the HP sprocket app.

5. Tap the Menu icon , tap sprocket, and then tap Manage Printers.

   A list of available Sprockets displays.

   • If your Sprocket displays: The Sprocket is connected.

   • If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.

Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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