HP Sprocket Printing in Pink

[journalgirl135]

I cannot get help from anyone about my HP Sprocket  200 printing in pink hues. It is extremely disappointing. Someone please help as this is very frustrating.

[VikramTheGreat]

Hi @journalgirl135,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That sounds frustrating, especially with something like a Sprocket that's supposed to "just work" for quick prints. When your HP Sprocket 200 is printing photos with a pink or magenta tint,

1. Use Genuine HP ZINK Photo Paper

• Make sure you’re using genuine HP ZINK paper, not third-party versions.
• Always load with the blue calibration card at the bottom (barcode side down). It calibrates color and heat settings for correct printing.

2. Clean the Printer

• Reinsert the blue Smart Sheet and print a photo. It should auto-clean.
• You can also gently clean the roller using a lint-free cloth.

3. Check App and Firmware

• Open the HP Sprocket app.
• Tap the menu ☰ > Sprocket > Printer Settings > Check for Firmware Update.
• If there's an update, install it — firmware fixes often address color/print issues.

4. Reset the Printer

• Turn off your Sprocket.
• Press and hold the power button for 7 seconds, then release it. It should reset.
• Try printing again after restarting both the app and your phone.

5. Try a Different Phone

• Sometimes phone-to-printer communication introduces issues.
• Try printing the same photo from a different device (still using the Sprocket app) and compare.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[journalgirl135]

I've tried all of these suggestions and it's still not working. I still have a warranty for this product and would like to exchange it as I think it's defective. Who can I reach out to?

[VikramTheGreat]

Hi @journalgirl135,

Welcome to the HP support community.

Sorry to hear that you still have trouble even after trying the steps.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support