Create an account on the HP Community to personalize your profile and ask a question
12-25-2019 11:40 AM
I just got the Sprocket Select Photo Printer. I was so excited to set it up, but I was very disappointed when I started printing photos. My photos are printing with a blue tint over them, and they look grainy. The original pictures were taken with high quality cameras, so this should not be a problem. I talked with a virtual agent, but nothing it recommended helped. I also tried recommendations from other people on this site with this problem, but still nothing has helped. How can I fix this? Please help me!
12-27-2019 12:15 PM
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:
Are you using an Android or an iOS device to print?
Try printing different photos and check if the issue persists.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Clean the Sprocket paper path rollers
Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently loaded in the Sprocket to clean the paper path rollers.
NOTE: To avoid print quality issues, do not use a colored card from a different pack of photo paper.
Remove the Paper Cover, and then remove any photo paper from the input tray.
Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.
Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.
Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.
If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.
If the print quality is still unacceptable, perform step 4 from this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
12-27-2019 01:00 PM
@se123456789, that's unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee