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‎01-16-2021 04:57 PM

HP Recommended

My sprocket studio continues to tell me that I need to replace the cartridge, which I have. Twice now (the film on one ripped just from putting it in which is ridiculous and a huge waste of money). Any troubleshooting so that I don’t need to ruin another cartridge and can actually use my printer?????

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2 people had the same question
1 REPLY 1

‎01-19-2021 12:49 PM

HP Recommended

@macdonz

 

I reviewed your post and I understand that you are unable to print.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-sprocket-studio-series/23061093/document/c06260276

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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