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10-15-2018 09:50 PM
Hi, my hp sprocket printer has been fully charged, latest firmware has been installed and blue zinc paper has been placed below the film stack with bar code facing down. However, I have tried printing multiple times with the same result observed. Photos attached.
10-17-2018 12:26 PM - edited 10-17-2018 12:26 PM
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue.
Here are few other steps you could try. Please follow the instructions in step 5 from this Link: https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
If the issue persists, please follow the instructions which I have sent via the Private Message
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I Am An HP Employee
08-26-2019 04:24 AM
Welcome to the HP Support Community.
To better assist you - May I have the exact model name of the HP Sprocket? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps - HP Sprocket Printers - Improving Print Quality
Hope this helps! Keep me posted.
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I am an HP Employee
11-05-2019 07:17 AM - edited 11-05-2019 07:23 AM
How did firmware 1.1.8 ruin the device? Mine's at 1.1.8 too and I have the white lines at the end of photos too. It's really frustrating coz I followed all steps in https://h30434.www3.hp.com/t5/sprocket/sprocket-Improving-Bad-Print-Quality/td-p/6333506 and nothing works.
Model: HP Sprocket 100 SNPRH-1603
11-07-2019 10:26 AM
I have gone through your Post and I understand your concerns
If you have already performed all the required steps to improve the print quality as per the Forum thread, I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
I Am An HP Employee