HP sprocket plus not charging or turning on

[Srt123]

I bought a used HP sprocket plus from Amazon. I plugged it in about 2 hours ago and it will not turn on. The light is red and no matter how long I hold the power button down for, it will not turn white. Should I return the printer? Is it a faulty product?

[VikramTheGreat]

Hi @Srt123,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

I’m sorry to hear your HP Sprocket Plus isn’t powering on. It’s especially disappointing when you’ve just received it and were excited to use it. Let’s go through a few quick steps to see if we can revive it before considering a return.

1. Use a Different Charger and Cable

• Use a certified USB charger (5V/2A) and a high-quality micro-USB cable.
• Plug it directly into a wall outlet (not a laptop or power bank).
• Let it charge for at least 90 minutes.

2. Perform a Hard Reset

• Press and hold the power button for 10–15 seconds.
• Release and wait a few seconds.
• Try powering it on again.

3. Check for Firmware Recovery

• If the device is recognized by your phone via Bluetooth, try opening the HP Sprocket app.
• If prompted, update the firmware.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support