cancel
Showing results for 
Search instead for 
Did you mean: 
Mon-Maro_1
New member
1 0 0 0
Message 1 of 2
289
Flag Post

Help with Sprocket Studio

HP Recommended

Hi there. Has anyone had trouble with the sprocket studio? I am now onto my 3rd one in 6 months!! The one at present and the one I returned 2 days ago printed one photo each. The paper jams, they All tell me the cartridge needs changing after a couple of tries, they  wreck the cartridges and tell me the battery is low when I have had it plugged into a mains power source for hours! I have purchased the 3rd from another store and still the same issues

0 Kudos
1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,617 23,575 1,075 1,110
Message 2 of 2
Flag Post
HP Recommended

@Mon-Maro_1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.  

  • 1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.  
  • 2. Release the power button. The LEDs will continue blinking for about 6 seconds.  
  • 3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again. 4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc)

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation