Help with Sprocket Studio

[Mon-Maro_1]

Hi there. Has anyone had trouble with the sprocket studio? I am now onto my 3rd one in 6 months!! The one at present and the one I returned 2 days ago printed one photo each. The paper jams, they All tell me the cartridge needs changing after a couple of tries, they  wreck the cartridges and tell me the battery is low when I have had it plugged into a mains power source for hours! I have purchased the 3rd from another store and still the same issues

[Echo_Lake]

@Mon-Maro_1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.  

• 1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.  
• 2. Release the power button. The LEDs will continue blinking for about 6 seconds.  
• 3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again. 4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc)

Hope this helps! Keep me posted for further assistance.
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