Hp sprocket does not print collages correctly

[Alessandra_bb]

My HP sprocket (first model) printer does not print collages correctly. The images below (3 and 4) are smaller than those above (1 and 2) and a white border appears at the top. I just downloaded the app so it is up to date and reset the printer but the problem has not resolved. From app it does not give me any update. I use android.

[Hawks_Eye]

Hi @Alessandra_bb 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are facing a border issue with your sprocket printer; please try the below step and let me know if this helps.

Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

Make sure the Sprocket is on and your mobile device is connected to the Internet.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , and then tap sprocket.

Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

Under the Status section, locate Battery.

If the battery charge is 25% or higher, continue with these steps.

If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

In Printer Settings, look for a firmware upgrade.

If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

If a firmware upgrade option does not display, the firmware is up-to-date.

Use the HP sprocket app Autofix feature. On the print preview screen, tap Edit or the Edit icon , and then tap the Autofix wand or . The app adjusts the photo automatically. Tap the Checkmark to save the changes, and then tap the Print icon .

Let me know if this helps.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye