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‎12-29-2019 02:39 PM

HP Recommended
Product: HP Sprocket 200

I've tried all the tips and tricks that have been listed with others who have experienced the same problem but nothing is working. Mine is still print with pink hues. Help...

4 people had the same question
3 REPLIES 3

‎01-01-2020 10:30 AM

HP Recommended

@TeacherGirl88

 

Welcome to the HP Support Community.

 

Have you tried all the steps from here? https://support.hp.com/in-en/product/hp-sprocket-200-printer-series/21625473/document/c05660842

 

If not, please do try.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎01-04-2020 07:42 AM - edited ‎01-04-2020 07:42 AM

HP Recommended

Hi there, I'm using a new HP Sprocket 200 and I'm experiencing the same issue here. My prints come out with a pink hue and streaks. When printing out pictures that have plenty of white in them, it's obvious that there's some pink/purplish tones to it. I've gone through all the troubleshooting steps mentioned like resetting the printer, cleaning the roller with the blue paper, adjusting the contrast and brightness and updating the firmware, however my prints still come out with this problem. I'm using the HP sprocket print paper as well, and also got a new pack of paper to try as it has been mentioned that the paper pack provided with the newly purchased printer does not provide good print quality. But see that the issue still persists. I've look through a few of similar issues like this raised on the forums and see that the same solution was provided. As i've gone through the basic troubleshooting steps for the product, could you let me know if it could be a hardware issue or something? How can i bring it in to the service center for inspection and to rectify this issue. I'm sure i'm not the first user experiencing this and would like to know a solution that will help solve this incorrect colour printing issue asap.

 

Looking forward to a response, thanks.

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‎01-04-2020 10:50 AM

HP Recommended

@TeacherGirl88

 

I have gone through your Post and this is a hardware issue. I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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