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Huawei P20 will not pair with Sprocket

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Huawei P20
Android 8.0 - 8.1 Oreo

my Sprocket paired fine the first time, i made 1 print. Ever since my phone has not been able to pair with my Sprocket. The only messege i get is that the Sprocket app cant find any devices to pair with.

this is what i have tried so far

reinstall app

restarting phone

tried to pair with other phones without sucess

restarting Sprocket

restarting bluetooth

factory reset

hardware Reset

none of the above worked, any help would be greatly appreciated. Thanks!

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HP Support Agent
HP Support Agent
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Thank you for joining the HP Community


Appreciate all your time and efforts!


I would personally suggest you contact our HP Support for one on one interaction. 


Click here:


Make sure you select the Country and Region.


Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

I am an HP Employee 

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