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I can't download images from online like I use to

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Hp Stream Notebook PC 11

I want answer is to why my Hp PC won't download images like it use to off line

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Hi @Kiyafrancis,


Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the computer not downloading images like before. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • When did this first begin?
  • What online images are you referring to?
  • Is it an image from a website or from a browser?
  • Please let me know the complete model# of the computer and the operating system installed on it.
  • Please share a screenshot or a picture of the error message that you get when you try to download?

Please furnish all this information to assist you better.

  • .For a start please try these steps:
  • Please reset the browser (Internet Explorer or Microsoft Edge) to factory settings and check again.
  • This should do the trick for you. If it does not, then please try with a different browser like Google Chrome or Firefox. These browsers can be downloaded by doing a google search.

This Microsoft link:  gives some useful tips and suggestions.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂


Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂



I am an HP Employee

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