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Message 1 of 2
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I can't get the cartridge tray back into the printer M278-M281

HP Recommended
MFP M278-M281

I replaced the cartridges on the M278-M281 that has a pull out tray. But now the tray will not go back into the printer. Any suggestions? It won't slide in after much machinations (and an engineer husband's effort as well). It doesn't appear to be broken, it just won't lock in so I can close the door and it will slide in. Thanks

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Casesar10,

 

I'd like to help!

 

Remove and reinsert the toner 

 

Follow these steps to replace the toner cartridge in your printer.

  1. Open the front door.

    Figure : Opening the front door

    Open front door
  2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.

    Figure : Pulling out the toner cartridge drawer

    Pull out cartridge drawer
  3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.

    Figure : Removing the toner cartridge

    Remove toner cartridge
  4. Remove the toner cartridge.

       CAUTION: 

    Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.

     

    Do not touch the imaging drum

    Figure : Removing the toner cartridge from the packaging

    Remove the toner cartridge from the packaging
  5. Insert the toner cartridge into the drawer.

    Figure : Inserting the toner cartridge into the printer

    Insert the toner cartridge.
  6. Push the toner cartridge drawer into the printer.

    Figure : Pushing the toner cartridge drawer into the printer

    Push in toner cartridge drawer
  7. Close the front door.

    Figure : Closing the toner cartridge drawer

    Close the cartridge drawer

Check if the hinges are broken and also check for jams in the Printer -Paper Jam Error

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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