I’ve bought my hp sprocket last week and the first time I printed some photos it has already some line streaks. I almost lost 2 packs of photo paper because of those line streaks. I’ve researched how to improve quality of pictures or how to set up if having line streaks, but until now its still not working properly. Please do help or advise me what the best thing I can do for this issue
Refer to this document to know how to find the Product Name or Product Number.
Do you have the same issue while printing different photos from your mobile device?
For now, let us try these steps :
Upgrade the Sprocket firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Send a print job. If the print quality is still unacceptable, continue to the next step.
Clean the Sprocket paper path rollers
Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently loaded in the Sprocket to clean the paper path rollers.
NOTE: To avoid print quality issues, do not use a colored card from a different pack of photo paper.
Remove the Paper Cover, and then remove any photo paper from the input tray.
Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.
Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.
Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.
If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!