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Huntleyc
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My HP Sprocket 100 is printing out blank photo sheets. The battery is fully charged.

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I am having trouble getting my new sprocket to work. I read others had the same problem so I tried resetting it and still printing blank 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Huntleyc

 

Welcome to HP support community.

  1. Turn off the printer.

  2. Remove the top cover by sliding it away from the output slot, and then set it aside.

    1.  

      Removing the top cover

      Slide the top cover
    2. Remove the top cover

  3. Remove any loose photo paper from the input tray.

  4. Reload the HP Sprocket Photo Paper with the blue Print Quality Card (formerly Smartsheet). Make sure the blue card is on the bottom of the stack with the barcode facing down, and the HP Sprocket Photo Paper with the HP logos facing down.

    NOTE: 

    Keep the blue card until you are done with all 10 sheets, and then discard it.

    Loading HP Sprocket Photo Paper

  5. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.

    1.  

      Closing the top cover

      Align the top cover
    2. Slide the top cover

  6. Turn on the printer, and then resend the print job.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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