My hp sprocket 2to1 doesnt connect with my phone

[Alex5310]

The hp sprocket app doesn't connect with the printer. I must reset it because it's impossible to use. I bought it yesterday.

[asmita6658]

@Alex5310

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Turn on the Sprocket and check battery status -

1) Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.
2) Tap the Menu icon, and then tap sprocket.
3) Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
4) Under the Status section, locate Battery.

• If the battery charge is 25% or higher, continue with these steps.
• If the battery charge is 24% or lower, charge the battery for 30 minutes.

Step 2 Make sure the Sprocket has photo paper in the input tray.

Step 3 Confirm Bluetooth is turned on and paired with your Sprocket -

1) Turn on the Sprocket.
2) On your mobile device, open the HP sprocket app.
3) Tap the Menu icon , tap sprocket, and then tap Manage Printers.
A list of available Sprockets displays.

• If your Sprocket displays: The Sprocket is connected.
• If your Sprocket does not display: Tap Add New Printer and then tap the name of your Sprocket.

Step 4 Reset your mobile device and Sprocket -

1) Turn off your mobile device, and then turn it back on.
2) Turn on the Sprocket.
3) Locate the Reset button. 

4) Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.
5) Turn on the Sprocket.

If the issue still persists, try updating the firmware. 

Step 5 Firmware Upgrade -

1) Make sure the Sprocket is on and your mobile device is connected to the Internet.
2) On your mobile device, open the HP sprocket app.
3) Tap the Menu icon, and then tap sprocket.
4) Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
5) Look for a firmware upgrade. If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂