Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hello. I’ve been having this problem for a while. The sprocket connects at first and you can print a few pictures but then all the sudden it’s disconnects and you can re connect it. And yes I do have my Bluetooth on and yes the sprocket is on.
I'd like to help!
What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
Try uninstalling and the sprocket app, restart your phone and then install it back again and check.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
Hi! Thank you so much for replying.
I have an IPhone 7.
I tried deleting the app, restarting my phone and re installing it but it’s still not working...
I had a different iPhone when I go the sprocket and the same thing happened.
Again, thank you.
Restart the devices and try again.
Also, try and update the sprocket firmware
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Update your ios-
refer to this document - Update your iPhone, iPad, or iPod touch
Let me know if this helps!
Didn't find what you were looking for?
Ask the community