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Kandmwilson2000
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Message 1 of 2
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Not syncing

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iOS
My Bluetooth says it’s connected but my sprocket says it’s not and is keeping everything in the quiew
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Spectre_Envy
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Message 2 of 2
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Hello @Kandmwilson2000 - 

 

Thank you for letting us know about the difficulties you encountered with Sprocket. Fortunately, we've been able to squash the iOS11 gremlins via a firmware update for your device. Please follow the steps below to restore your connection and update your product to the latest version (1.1.5):

 

• Charge your sprocket battery to at least 50%
• Power off your sprocket printer
• In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
• Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off
• Power on your sprocket printer
• Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth)
• Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade

 

Happy connecting!

 

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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