Thank you for letting us know about the difficulties you encountered with Sprocket. Fortunately, we've been able to squash the iOS11 gremlins via a firmware update for your device. Please follow the steps below to restore your connection and update your product to the latest version (1.1.5):
• Charge your sprocket battery to at least 50% • Power off your sprocket printer • In the iPhone Bluetooth menu (Settings -> Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device” • Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off • Power on your sprocket printer • Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings -> Bluetooth) • Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade
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