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08-13-2017 01:10 PM
Hi, When I am printlint with The Sprocket I get a kind of Old look over The foto's. The White colour is not White but more Old White/ yellow kind of colour. They are not The same colour like on The iPhone no matter what i try. I am using The original hp zink paper. Can you please tell me what to do. I saw exsamples on YouTube that where looking the same as the original so it should be possible. I would love to have the pictures more like the original foto.
08-14-2017 06:53 PM
Welcome to the HP Forums. I would be happy to help you with your HP Sprocket Photo Printer. I understand that you are getting print quality issue and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Clean the output rollers with the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer.
Update the printer firmware.
Allow the printer a few minutes to cool down between print jobs.
Store the photo paper in a cool, dry place and avoid contact with water.
Use clean, wrinkle-free photo paper.
Make sure images have a minimum resolution of 818 x 1258 pixels per inch (ppi) for optimal print quality.
Click here and refer the steps mentioned under "What cam I do to improve print quality?" in the document to perform above steps.
Let me know if that helps.
I am an HP Employee
08-17-2017 02:06 PM
Thanks for the reply.
I appreciate your time and effort.
As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
I am an HP Employee