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Out of paper error even when sprocket is loaded with paper

HP Recommended
HP sprocket
Android 9.0 Pie

Hello, the aporcket refuses to print my photos and keeps showing the "out of paper" error even when half full. I have also tried opening a new pack of the sheets and it still won't print. I also tried resetting the sprocket but nothing seems to help. Any input would be appreciated. 

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HP Recommended

The Zink paper may curl at the edges, making it not feed properly.  Try the following:  put a sheet of the paper on a flat surface and make sure it lies flat.  If the edges are curled up or down roll the paper in the opposite direction to make it lie flat, then reload it in the printer.


It also may help to load the blue sheet as shown in the document here.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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