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- HP Community
- Printers
- Sprocket
- Re: Photos look pink
Create an account on the HP Community to personalize your profile and ask a question
03-15-2019 01:50 PM
Welcome to the HP Support Community.
HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.
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Make sure the Sprocket is on and your mobile device is connected to the Internet.
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon , and then tap sprocket.
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Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
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Under the Status section, locate Battery.
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If the battery charge is 25% or higher, continue with these steps.
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If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
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In Printer Settings, look for a firmware upgrade.
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If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
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If a firmware upgrade option does not display, the firmware is up-to-date.
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Send a print job.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
Let me know if this helps.
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Thanks!
Have a great day!
I am an HP Employee
03-15-2019 02:16 PM
Hi, this hasn’t helped. I bought the sprocket yesterday and updated it before i printed any photos. I have also done what it says to on the ‘improve print quality’ section and its made it worse its now pink with white lines on it
03-15-2019 02:30 PM
I recommend you contact the HP Support Team as this could be a hardware issue.
Click on this link – www.hp.com/contacthp/
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee