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11-08-2017 12:26 PM
11-10-2017 02:34 PM
Hello, @Meekou – Hope you are well 🙂
Thanks for reaching out to HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
Please let me know if this resolves the issue, or if you require further assistance!
Good luck 🙂
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04-26-2019 08:36 AM
Hello. Im also experiencing this issue. What should I do? I already tried all the steps you mentioned here and yet the print is not yet that good. Ive tried also the reset option but nothings change. Hoping for your reply really soon. Thank you in advance.
04-26-2019 08:46 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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