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- HP Community
- Printers
- Sprocket
- Printed images are cropped (Sprocket Select)

Create an account on the HP Community to personalize your profile and ask a question
06-11-2021 05:45 AM
The edited photo looks fine on the app, however the image is significantly cropped when printed.
- Firmware is up to date
- Tried reseting the Sprocket printer
- Tried rotating and cropping the image in the app
- Paper being used: HP Sprocket 5 x 7.6 Photo paper
- IOS 14.6 (iPhone 6)
- Sprocket app version: 2.80.7(1)
Thanks in advance 🤞
06-11-2021 09:10 AM
Your Sprocket Support options are available here, including how to contact Sprocket Support.
HP Sprocket Photo Printer - Support
Scroll down > Click Contact Us
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06-14-2021 10:07 AM
Thanks for the link - it looked like Step 4: Calibrate the printer was going to fix the problem. Unfortunately, although the print quality card was passed through the printer as per instructions, the print that followed was still cropped compared to what was shown in the app.