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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Printer not found while pairing

HP Recommended
Sprocket Photo Printer
iOS

I haven’t used my sprocket printer in a while, so I updated the app but now my printer will not connect. I’ve forgotten it from Bluetooth and added it again, restarted the printer, took off any other Bluetooth pairs, and still it will not connect. When I try to add it, my phone says it cannot find it. I’ve tried dozens of times, and still it continues scanning and can’t find it. 

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I am having the same problem here. However, I noticed that my HP Sprocket connects to a previous version of iOS.

Sprocket cannot connect to both iPhone and iPhone 11 Pro with iOS 13.6.1 but does connect to iPhone 6S with iOS 13.5.1

 

Running the sprocket iOS is does show an error that cannot connect to Bluetooth even though it is active. I can post a video later if it would be useful.

sprocket firmware is 1.1.8 and harware version 6.

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I haven't  used my sproket in a while. I charged it up. Tried to pair but it wouldn't  pair. App says "Printer not found"

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