Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Can anyone help me please. my sprocket plus is printing 2 of every photo. I’ve tried re setting and deleted the app and reinstalled it.
Welcome to the HP Support Community.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-plus-printer/17345758/document/c05660842
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