Printing pictures

[Docoftheeast]

I had the Sprocket completely charged and ready to use.

I installed the app into my Android phone (Galaxy S6 active).

Completed the setup.

However, when I print, I select the picture I want to print, send it to Sprocket, it will act like it is printing, but the paper comes out without any picture on it. Completely white picture.

[Barachiel]

Hi @Docoftheeast ,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you are facing issues with the sprocket.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you try any troubleshooting steps before contacting us?

How long are you facing this issue?

Meanwhile follow the steps given below:

• Turn on the printer: By default, the printer is set to turn off after 5 minutes. To change when the printer automatically turns off, open the HP sprocket app on your mobile device, and then tap the Menu icon . Tap sprocket, and then tap Printers. Select your printer in the list, tap Auto Off under the Settings section, and then select when you want the printer to turn off.

• Charge the printer: On your mobile device, open the HP sprocket app, tap the Menu icon . Tap sprocket, and then tap Printers. Select your printer in the list, and then locate Battery under the Status section. If the battery is low, charge the printer by connecting it to a power source with the USB cable.

• Make sure the printer has photo paper in the input tray: Load up to 10 sheets of HP Sprocket Photo Paper into the input tray with the HP logos facing down.

• Confirm Bluetooth is turned on and paired with your printer: On your mobile device, make sure Bluetooth is turned on and paired with your printer.

  If the printer is already paired to your mobile device, turning Bluetooth off and then on might resolve the issue.

• Move the printer and your mobile device closer together: Bluetooth signals can be weaker at greater distances.

• Upgrade the printer firmware: Open the HP sprocket app on your mobile device, and then look for a firmware upgrade in the sprocket menu.

• Reset your mobile device: Turn off your mobile device, and then turn it back on to clear any error states.

• Reset the printer. On the printer, locate the reset button underneath the paper cover, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and turns off.

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[Docoftheeast]

Thank you for the update, I got it to work.

[Barachiel]

Hi @Docoftheeast ,

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂