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KM221
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Message 1 of 3
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Printing pink-ish or yellow-is

HP Recommended
Hp zink sprocket
iOS
Hey, please help!

I’ve had my new sprocket for a short while now and I noticed that the pictures don’t come out with the right colour anymore. They have a pink haze over them and sometimes it’s yellow, it even comes out striped!

I’m so gutted because I actually really enjoyed my sprocket, I’ve tried resetting it, cleaning with the cleaning sheet a few times, and I keep up with the updates and such!

Please help me out, I really like the sprocket but right now, it’s just not doing it justice. I saved for such a long time to buy the sprocket I just can’t leave it like this!!!
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2 REPLIES 2
DavidSMP
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Retired
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Message 2 of 3
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HP Recommended

Hi @KM221,

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding issues with print quality issues. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this.

 

  • Did you try to reset the sprocket printer and check again?
  • Did you try troubleshooting print quality issues with it?
  • For now please try all the prescribed steps from this link: http://hp.care/2wUrTid and check if the issue gets resolved.
  •  
  • If it does not you could perform a reset on it from this link: http://hp.care/2iB4aRu  that gives you sprocket FAQs.

 

If there is no hardware issue, then this should fix the printer.

If it still continues, please contact HP phone support to get it replaced as its hardware is faulty.

 

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

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dlog33
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Message 3 of 3
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HP Recommended
Hi KM221
What was the solution to your issue?
I had the same thing happen to me and they ended up replacing the unit altogether. The newer one works great so far. (I’ve printed around 5 photos without issues)
I wasn’t thrilled that they sent me a refurbished unit, but as long as it works I’m happy.
Please post your resolution so that others can learn from it! Thanks!
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