I’ve had my new sprocket for a short while now and I noticed that the pictures don’t come out with the right colour anymore. They have a pink haze over them and sometimes it’s yellow, it even comes out striped!
I’m so gutted because I actually really enjoyed my sprocket, I’ve tried resetting it, cleaning with the cleaning sheet a few times, and I keep up with the updates and such!
Please help me out, I really like the sprocket but right now, it’s just not doing it justice. I saved for such a long time to buy the sprocket I just can’t leave it like this!!!
Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
Once completed click the 'Show Options' icon on the bottom right.
Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Hi KM221 What was the solution to your issue? I had the same thing happen to me and they ended up replacing the unit altogether. The newer one works great so far. (I’ve printed around 5 photos without issues) I wasn’t thrilled that they sent me a refurbished unit, but as long as it works I’m happy. Please post your resolution so that others can learn from it! Thanks!