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‎05-17-2022 09:35 AM - last edited on ‎06-28-2022 11:31 AM by HP Administrator

HP Recommended
Operating System: iOS

I just bought hp sprocket luna 200 printer. Charged it, installed it. Printing my first photo, super excited. The photo is pink/purple toned!? **bleep**? 
I’ve tried reset the printer, I’ve restarted my phone, restarted the printer. I’ve runned the blue paper through the printer twice. 
I’m so frustrated, is this a joke!? I’ve wasted SIX photo papers on nothing. I want to throw this **bleep **bleep** out my window. And the links people are linking to follow to fix the problem in this support communtity is broken/doesn’t excist. 
I have also tried to register my product but the serial number is not correct. Are you serious HP?? 

How do I fix this, and how can I get money back/new photo papers for the ones I have wasted after trying the things you (HP people) said was going to fix the problem?

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1 REPLY 1

‎05-18-2022 09:49 AM

HP Recommended

@Elinkol

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Apologize for the inconvenience caused. The support for the HP sprocket printer is limited. I would suggest you contact: hpsprocket@caglobal.com
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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