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01-28-2019 09:35 AM
I wish I could find someone to email about this, but there's no email anywhere on HP's site. I suppose that's by design.
I bought a like-new HP Sprocket Photo Printer a few weeks ago online. The colors are terrible. Very yellow. I updated my firmware. I used the blue calibration paper. Nothing makes a difference. I'm on my 2nd pack of paper now and the prints are terrible. I can't seem to check warranty status either.
Do I have any options here or is this just what I'm stuck with?
01-30-2019 02:39 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂
To fix the print quality issue, please try the steps suggest in the following document: Click here
If you have already tried all the steps and issue persists, please call our HP Support regarding warranty and service options.
Click on this link – http://www.hp.com/contacthp/
Select the product type.
Enter the serial number of your device or select let HP detect your product option.
Select the country from the drop-down.
You should see the HP Support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-30-2019 03:05 PM
Hello Roopa! Thank you for replying. I have tried all the items suggested in the attachment; I am using HP Zink paper, the firmware is updated, checked and cleaned rollers, tried new paper, disabled Reveal, etc.
I did attempt to check the warranty for this machine, but 1) I bought it 2ndhand and 2) it says it cannot find any information for my machine when I look it up by serial # and product #.
Any other suggestions?
01-31-2019 07:38 AM - edited 01-31-2019 08:37 AM
I'm going to send you a private message with the information required to get this issue sorted. The only reason why we are utilizing the instructions over the private message is we do not want you to share your personal information in public.
To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.
Next, to your profile Name, you should see a little blue envelope, please click on it.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
And Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
I am an HP Employee