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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Sprocket
- Re: Problem with the setup when pair
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09-28-2019 05:13 PM
Accepted Solutions
10-06-2019 08:47 PM
Hi,
Can you please try the following steps:
1.Update to latest app release.
2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.
Hope this helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem
09-29-2019 09:43 AM
Thanks for replying. Just let you know. I have tried my iPad and it worked fine. Now I confirm this problem is from the latest iPhone iOS 13 updates. You can temporarily use other systems if you have. HP engineers please help fix. Thanks
10-06-2019 08:47 PM
Hi,
Can you please try the following steps:
1.Update to latest app release.
2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.
Hope this helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem
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