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PaulLi
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Message 1 of 4
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Solved!

Problem with the setup when pair

HP Recommended
Sprocket 2-in-1
iOS

3C2DE9CF-2D55-4748-A7DE-B0017744A070.png

 

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mehH
Level 2
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Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

 

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3 REPLIES 3
Tara7
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The same thing is happening with me. I’ve tried to fix it following different steps online but it hasn’t worked. So frustrating

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PaulLi
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Thanks for replying. Just let you know. I have tried my iPad and it worked fine. Now I confirm this problem is from the latest iPhone iOS 13 updates. You can temporarily use other systems if you have. HP engineers please help fix. Thanks

mehH
Level 2
6 6 2 4
Message 4 of 4
Flag Post
HP Recommended

Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

 

View solution in original post

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation