Quality of printing on hp sprocket 200

[Nikkihello]

Ok I got a hp sprocket for Christmas and I was really excited but was later disappointed by the quality of the printing. You almost have to print everything twice, because the first one the colors are always flat, then to adjust the colors

so you can see the picture correctly. And, to add the film is much to expensive to be doing that for every photo. As you can see the picture attached shows, the first print came out gray and with a contrast adjustment I came out so much better. I just with it would print what Wish on the first try. 

[Betty0610]

@Nikkihello

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Under the Status section, locate Battery.

   • If the battery charge is 25% or higher, continue with these steps.

   • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

6. In Printer Settings, look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/nz-en/document/c05660842

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!