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‎12-25-2018 12:39 PM

HP Recommended
Product: Sprocket Photo Printer
Operating System: iOS 11 - 11.4.1

Just set up my brand new Sprocket Photo Printer and it keeps printing all of my photos with a blue tint. I’ve tried everything, I’ve reset the system, reused the smart sheet, checked for updates and tried different photos but nothing works. I’ve read and followed the steps replied to on a separate post with the same problem but no luck.

1 REPLY 1

‎12-26-2018 01:13 PM

HP Recommended

@tneedleman

 

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

Since you have tried all possible steps available in this document, I'm afraid, it's a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. I've send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!

Senan6806


I am an HP Employee

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